Frequently Asked Questions
Everything you need to know about your next musical journey.
Do you offer international shipping for instruments?
Yes, we ship our guitars and equipment worldwide using specialized musical instrument couriers to ensure your gear arrives safely and securely.
How are guitars inspected before they are shipped?
Every guitar undergoes a rigorous professional setup and quality control inspection by our in-house luthiers to ensure optimal playability right out of the box.
What is your return policy for online orders?
We offer a 14-day return window for most items. The product must be in its original condition and packaging. Please note that certain custom-shop items may have specific restrictions.
What payment methods do you accept?
We accept all major credit cards, PayPal, and various financing options to help you get the gear you need with flexible payment plans.
Are the instruments covered by a warranty?
All new instruments come with a full manufacturer's warranty. Additionally, Nafiriguitar provides a limited one-year store warranty against any craftsmanship defects.
Can I track my order once it has been dispatched?
Absolutely. Once your order is processed, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.